Refund policy

REFUND

  • Unforgantaly, We DO NOT offer refunds. (NO EXCEPTIONS) We offer a Hadassah Boutique (HB) store credit, valued at the original cost of your order (not including shipping)  to use on any of our products. You will receive a prepaid return label and you will need to return your item back to us within 14 days of the date received/delivered. It must be received by us by the 14th day. The cost of using our prepaid label is $5 - $20 depending on weight and will be deducted from your store credit.  Prepaid labels will be issued up to the 7th day of the date it was delivered. (Anything past will likely not make it by the 14th day)  Store credit cannot be combined with any other coupon or code. Our platform only allows for one coupon per order, sorry we do not have any control over this. When you use our prepaid return label you agree to receive Store Credit. Thank you for your understanding.

EXCHANGES

  • We do offer exchanges ONLY on the same item-different size. Once your return has been processed we will email you an invoice for the return shipping and the new shipping. You are responsible for shipping both ways.

  • If you do not email us we will not accept your return.

  • Please make sure the items are wrapped securely and neatly in the same way it was mailed to you. Please allow 3-5 working days for your return to be processed. Once processed, we will email you a Store Credit code good towards your next purchase.

  • Merchandise must be UNWORN, UNWASHED, and UNALTERED with any applicable tags still attached. Hadassah Boutique LLC reserves the right to determine whether items returned are in acceptable, new condition. It the item is determined unacceptable, in a used state, deodorant stained, makeup stained or smelling of perfume, body odor or any other smells (including but not limited to any or all of these ) the customer must pay for the items to be returned or it/they will be donated to a local charity. We will not add the shipping costs to an order. 

CANCELED ORDERS 

  • If you would like to cancel your order, there will be a $5.00 charge deducted from your refund. Please allow 3-10 business days for your refund process.

DAMAGES

  • In the unlikely case you receive a damaged item. Please email us immediately, then mail the item back within 10 days from the date it was delivered. After inspection, and the item is in fact damaged, we will issue either an exchange (SAME ITEM AND SIZE) OR store credit (depending on whether the item is in stock). Damages will not be accepted if they have been worn.

COUPON MAILERS

Coupons included with your order are seasonal and do expire. Coupons are one per order and cannot be combined.