Frequently Asked Questions (FAQ)

Shipping

When will my order ship?

We aim to process orders within 2–5 business days, excluding weekends and holidays. You will receive a tracking email after shipment.

How long does delivery take?

Standard U.S. delivery is estimated at 5–7 business days after shipment. Carrier delivery dates are estimates, not guarantees. Processing and transit times are separate.

Do you ship internationally?

We currently ship within the United States only.

How do I track an order?

Use the tracking link in your shipment email or visit Track Your Order.

Returns & Exchanges

What if an item does not work for me?

For an ordinary eligible return, please email us within 14 days of delivery for approval. Once approved, mail your return within 7 days. Eligible change-of-mind returns receive store credit rather than a refund to the original payment method. Clothing must be unworn, unwashed, unaltered, and have its original tags attached. Final-sale items cannot be returned for a change of mind. Customers pay return shipping for ordinary returns.

Can I exchange for a different size?

Yes, if the same item in your preferred size is available. Contact us within 14 days of delivery for approval. Ordinary exchange shipping costs are the customer's responsibility.

How do I start a return or exchange?

Email hadassahboutique6@gmail.com with your order number and item details. Please wait for return instructions before sending an item back. The complete terms are available in our Return Policy.

What if my order arrives damaged, defective, or incorrect?

Please email us promptly with your order number and photos. We will review the issue and offer an appropriate resolution, such as a replacement, repair, or refund, as applicable. We cover return shipping when we send an incorrect item. This policy does not limit rights under applicable law.

Orders & Payments

Can I cancel an order?

Contact us as soon as possible, before your order ships. We do not charge a cancellation fee for an eligible unshipped order. Changes may no longer be possible after shipment. If we cannot ship within the promised time, we will offer your legally required options, including a full refund when applicable.

How can I pay?

Available payment options are displayed at checkout and processed through Shopify and its payment providers.

Size & Care

How do I choose a size?

Review each item's description and available measurements. If you need help choosing, please contact us before ordering.

How do I care for an item?

Follow its care label, since instructions vary by fabric and design.

Contact

Email us at hadassahboutique6@gmail.com. We aim to respond within 1–2 business days.